There are several excellent books on the subject of brand management and this is one of the best. Vincent selects several of what he calls "legendary brands" and explains how each flourished through a combination of storytelling and a "winning market strategy." These brands include Levi's, Starbucks Coffee, Absolut Vodka, Apple Computer, Nike, and Kistler Vineyards. Vincent insists that legendary brands do not depend on size, tenure, quality, and geography and reach as well as advertising and design don't matter. What does? "A Legendary Brand is different from other brands because it projects a sense of celebrity within its consumer base. It takes on a human persona, and attracts a following in much the same way that human celebrities do." Moreover, Legendary Brands "stand for concepts, values, and objects that consumers use to interpret meaning in their own lives." That is, they represent, indeed manifest the personality of the consumer. As a result, a Legendary Brand "allows consumers to order themselves in social, cultural, and personal space." Each "is a story handed down for generations among a people, and popularly believed to have a historical basis, although not verifiable."
Vincent introduces and then explains what he calls a Brand Mythology System. It has four components: a worldview comprised of a set of sacred beliefs, a brand agent, brand narrative (or "story"), and consumer participation through a special set of of consumer feedback activities. Frequent patrons of a local Starbucks, for example, have the same shared values as those who belong to a private club.
Some of the most interesting ideas are provided in Chapter 10 as Vincent examines different types of brand agents which can be persons (e.g. Hugh Hefner, Martha Stewart, and Colonel Sanders), places (e.g. Disney theme park, Sesame Street, and Augusta National Golf Club), or things (e.g. Kate Spade handbag, Mont Blanc pen, and Rolex timepiece). In each instance, the agent connects the brand with the consumer through the power of positive association: wearing Michael Jordan's brand of basketball footwear, entering the Magic Kingdom, or wearing golfwear bearing the Masters logo. Obviously, there are few Legendary Brands. However, those responsible for managing new or emerging brands as well as those attempting to revitalize established brands can learn much of value from Vincent's book by understanding his various concepts and then following the guidelines he suggests.
Those who share my high regard for Vincent's book are urged to check out Stephen Denning's Springboard: How Storytelling Ignites Action in Knowledge-Era Organizations, Brands: The New Wealth Creators co-edited by Susannah Hart and John Murphy, and Bernd Schmitt Experiential Marketing: How to Get Customers to Sense, Feel, Think, Act, and Relate to Your Company and Brands.