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Lean Six Sigma Demystified (Englisch) Taschenbuch – 1. November 2000

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Über den Autor und weitere Mitwirkende

Jay Arthur is the founder of KnowWare International, Inc., a leading Lean Six Sigma consulting firm. He has worked as both a quality and process manager within a Fortune 50 company and on his own as a Lean Six Sigma consultant. He has also written books on Six Sigma, Lean, and software engineering.

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Die hilfreichsten Kundenrezensionen auf (beta) 37 Rezensionen
12 von 12 Kunden fanden die folgende Rezension hilfreich
Practical and very helpful 20. Februar 2007
Von Amazon Customer - Veröffentlicht auf
Format: Taschenbuch
Reading this book was like a breath of fresh air. It's very well-written, easy to read, and uses a down to earth style, with a lot of great humor sprinkled in. It is very different from most books on quality and process improvement I've read. It recommends a pragmatic approach to problem-solving that simplifies the principles from Lean and Six Sigma and uses just a few basic tools to focus on 90% of the process problems a business wrestles with. I found the streamlined process improvement approach which is outlined in the book to be very helpful.
10 von 10 Kunden fanden die folgende Rezension hilfreich
its NOT about lean, its about leaned six sigma. 12. November 2007
Von David J. Vize - Veröffentlicht auf
Format: Taschenbuch
I found this a great book on practical rapid and minimal tools for deployment of six sigma. Its great from that perspective and has many great tips including my favourites, the 70/70/70 and 4/50 rules of thumb.

Its NOT about using lean tools and methodologies supported by six sigma tools and methodologies, which is what I was expecting. Having said that, it was a great and easy read and has inspired me to push for more rapid (but effective) turnover of projects.

Given our target is 90 day turnover, I would like to see how I go with the leaned down six sigma process.
7 von 7 Kunden fanden die folgende Rezension hilfreich
Successful implementation made easy 9. Oktober 2011
Von thunder road - Veröffentlicht auf
Format: Taschenbuch
"Lean Six-Sigma" sounds so exotic. And complex. In reality, it is a simple methodology. The perceived complexity seems to come from our expectations. People see a typical Six-Sigma book, and note that it contains a few Summation or Integral notations, and wig-out. Well, they say, this is beyond my level. And move on.

Pity. As an almost math major at university (my BS is actually in General Studies so I could get credit for classes in a misguided attempt to become an architect), the notation did not scare me. However, I had little idea how to apply the concepts to business problems in a meaningful way.

After reading this book, I looked at efficiencies in our office with new eyes. Using the free trial of Arthur's Excel macros that came with the Kindle download, I made some subtle improvements to the satellite office I run. This was completed without corporate or IT involvement, solely by myself and a small leadership team.

Below are the results I can track to this approach over the past 3 or 4 months three month's work.
1)Moved printers, fax machines and supplies to locations that were, in essence, centrally located. Productivity, measure in customer contacts soared 25%. Revenue up 10% versus the enterprise average (including us).
2)Stored frequently updated documents in a centralized, cloud-based location. Minimizing search time.
3)Starting with a static document for a key process, responsible for 7-12% of our revenue depending on the month, translated it into HTML/JavaScript driven document. This integrated data, emails and web-pages directly into one document. The JavaScript would only reveal the "next step" and necessary data based on the issue and a rep's prior selection. The interface was very intuitive, and reps adopted it immediately. Result: the mean time in completing the tasks dropped about 75%, while errors plummeted almost 100%--from over 170 transactions containing an error, many of them multiple, to about 2 per month.
4)Worked out an account management system, based on Pareto's 80/20 rule, using fish-bone diagrams and "5 why's" .

I would never have been able to do this without Arthur's simple, pragmatic approach. I could understand the notation presented in other Six-Sigma and SPC books due to my training. But how to apply them? Especially in a corporate system, lean on resources due to a tight economy without up-line support due to revenue pressures.

Best analogy I can come up with was how I learned Spanish in university. Before Arthur, I knew the language. But could not speak to locals. Now, I not only understand the grammar and vocabulary, but can speak meaningfully with the locals, using colorful idioms.
6 von 6 Kunden fanden die folgende Rezension hilfreich
Good information but poorly put together 29. März 2012
Von hesselgesser - Veröffentlicht auf
Format: Kindle Edition Verifizierter Kauf
The author does a good job of laying out the basic concepts of lean and six sigma, particularly in chapter 1. In subsequent chapters, however, the author appears to be pulling various pieces of information from blogs and other works, which leads to a disorganized and confusing set of principles, lists, pillars and points. I can tolerate wading through these confusions, but find overt errors in the book (kindle version) such as the assessment chapter 1 and typos in chapter 2 inexcusable for a book that addresses defect minimization.
5 von 5 Kunden fanden die folgende Rezension hilfreich
As usual, Arthur makes the overly complex simple ... 23. Juli 2007
Von A. S. Joyce - Veröffentlicht auf
Format: Taschenbuch
A teacher once said that a sign of brilliance is the ability to make the overly complex simple. Jay is one of those people who can take advanced statistical techniques and boil them down until he has theory and techniques usable by the common man. If you're not designing and manufacturing missiles, jet engines, artificial hearts or CAT scans, you probably will never have an opportunity or need to employ the most advanced tools of Six Sigma. Nevertheless, you shouldn't miss out on the competitive advanatage and the other benefits Lean Six Sigma can bring to your business; this book allows you the opportunity to blend the best of Lean Manuafacturing and Six Sigma together, so you can compete "better, faster, and cheaper."

Most practitioners will tell you that we use the same few tools over and over again and make tremendous impact on the businesses of our clients. I especially like the software (QI Macros) that he mentions in his book. For years, we've been struggling with engineering-based software that is complicated enough that I have to pull out my manual every time I want to use it---and, then, my clients can't read the data as they don't have that expensive package. The QI Macros run on Excel, so just about everyone in an office setting has access to the the data, which makes it so much easier and user-friendly.

I've been using Jay's products for about 8 years now, and immediately ordered this book as soon as he sent me an email saying that it was going to be released. His book and other learning materials hold a prominent space in my Quality improvement library.
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