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Lean Office and Service Simplified: The Definitive How-To Guide

Lean Office and Service Simplified: The Definitive How-To Guide [Kindle Edition]

Locher , Drew A.

Kindle-Preis: EUR 23,93 Inkl. MwSt. und kostenloser drahtloser Lieferung über Amazon Whispernet

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... a simple guide to help leaders drive the Lean transformation of themselves, their people, and processes. -Glenn Marshall, Northrop Grumman Shipbuilding Drew is still one of the few practitioners who really understand the concept of the Lean Enterprise as opposed to Lean Manufacturing. -Bill Beer, Wenger Corporation ... a plain language guide to transforming Office and Service industries into effective, efficient organizations. I recommend it strongly. -Mike Robinson, Manager, Corning Cable Systems ... clear and straightforward methods for applying Lean thinking to administrative and support processes that apply across almost every industry ... I highly recommend this book. -Brian Maskell, BMA Inc. ... Locher's book delivers! Every essential tool in the Lean toolkit is explored with enough simplicity for a beginner to understand and enough depth for an experienced Lean Thinker to draw from. -Allan R. Coletta, Siemens Healthcare Diagnostics, Inc. ... a valuable and enthusiastically recommended instructional reference for anyone faced with the responsibility of managing a business to its effective maximum performance in both its physical plant and its human resources. ... begins by explaining the key concepts of Value Stream, Standard Work, Flow, Level Pull, and Visual Management. Every aspect of a functioning office is covered in accessible detail including sales, marketing, purchasing, accounting, customer service, mentoring, performance measurement, and more. ... highly recommended for personal, professional, academic, and community library Business Management reference collections and supplemental reading lists. -James A. Cox, Editor-in-Chief, Midwest Book Review, in Library Bookwatch, March 2011


Demystifying the application of Lean methods, Lean Office and Service Simplified: The Definitive How-To Guide goes beyond the basic tools to detail the key concepts of Lean as they apply to office and service environments. It begins by discussing value stream management, followed by chapters on standard work, flow, level pull, and visual management. Winner of a  2012 Shingo Prize , this book covers essential Lean tools, including 5S and mistake proofing. It breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies readers with specific how-to methodologies. Providing detailed examples throughout, the text illustrates the functions found in most service organizations, as well as the administrative areas of manufacturing companies. Drawing on more than two decades of practical experience, the author provides implementation strategies on a function-by-function and department-by-department basis. He examines the most common obstacles that readers are likely to encounter and supplies strategies to address those obstacles. The text includes a toolbox of helpful forms, charts, checklists, templates, and worksheets to help kick-start your Lean implementation efforts.


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Die hilfreichsten Kundenrezensionen auf (beta) 4.0 von 5 Sternen  7 Rezensionen
4 von 4 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Very useful for office processes 3. September 2013
Von Renaud ANJORAN - Veröffentlicht auf
Format:Taschenbuch|Verifizierter Kauf
As I started reading this book, I thought "the author is trying hard to demonstrate how techniques and tools from lean factories can be applied in an office setting". So I had a few reservations about the book structure itself.
But, as I made progress through the chapters, I saw a lot of value in this approach. The chapters about functional applications are VERY useful. And the author clearly speaks from experience.
I warmly recommend this book to managers in an office environment!
3 von 4 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Best book on Lean Office I've found 6. August 2012
Von Jason Stokes - Veröffentlicht auf
Format:Taschenbuch|Verifizierter Kauf
I applaud Locher's work in this book. It covers the central tenets of Lean in an office centric way, without delving too often back to the manufacturing toolkit, and utilizing great examples that focus on the office environment.

- Excellent examples throughout the book, with many drawings, pictures, and other visual depictions
- Covers all the main concepts of lean as applied to an office environment, from the wastes to visual management to accountability to daily meetings to standard work
- Follows a sensible format through standard work, visual controls, waste reduction, and Kaizen.
- Does not tout the author's flavor of the week or consulting business. Just the facts, sir.

- I wish it were longer, with more details. That's a minor complaint, but illustrates how much I enjoyed this book and its content.
3 von 4 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Practical guide for a LEAN thinker 25. August 2011
Von Lars Schauermann - Veröffentlicht auf
An easy to read and practical guide how to think about the LEAN concepts for administrative flows. Mr. Locher does a great job introducing basic concepts while he at the same time gives the experienced LEAN thinker valuable tips. Whether you are a novice in the field or have experience in LEAN Manufacturing, this is a book that is enjoyble to read. Highly recommended.
2.0 von 5 Sternen For beginners 18. Mai 2014
Von Yong Yee Kong - Veröffentlicht auf
Format:Taschenbuch|Verifizierter Kauf
Good for beginners to have some general ideas of Lean Office. Not in depth enough for use in the work place.
4.0 von 5 Sternen Lean and Service with Good Examples for Improvement Projects 10. Dezember 2013
Von M. Terpstra - Veröffentlicht auf
Good, basic info on Lean office and service industries. The examples are very good and well thought out with many useful ideas.
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