Today's companies are drowning in data while thirsting for insights. Being able to detect little problems or challenges-morale, innovation, sustainability-before they escalate into bigger ones is a key requirement for managing organizational performance and success. Killer Analytics goes beyond the oversimplified formulas and lagging singular metrics and digs deeper into analytics to provide you with real business insights to help you make informed decisions.
Sharing his thirty years of experience helping companies improve their performance, author Mark Graham Brown helps you identify and address the root cause for missing your financial targets-including dissatisfied customers, unhappy employees, external factors, poor performing suppliers, legal/regulatory issues, or failure to bring in quality new customers.
Featuring twenty metric indices that help you measure components of business performance that traditionally are not measured, Killer Analytics helps you identify and address the weak links in your organization, including:
* Supply Chain
* Project Management
* Opportunity Management
* Sustainability Index
* Customer/Stakeholder Analytics
* Customer Engagement and Rage
* Social Network Index
* Corporate Citizenship
* Human Capital
* Workforce Happiness
In Killer Analytics, you'll discover powerful new ways of combining individual metrics-qualitative and quantitative, past, present, and future-into indices and analytics approaches that generate more intelligent insights. For each analytics approach, Brown provides a list of questions for you to answer, providing a starting point for choosing the right individual metrics and analytics to provide insights for your unique business challenges.
Each chapter explores why the measure is important, how it benefits your organization, and how to measure the factors that go into a recommended analytic. In each case, a generic model is presented of the index that will mostly need to be customized for your own organization.
Learn to diagnose your corporation's hidden land mines and develop strategic foresight and predictions for your company's future with the groundbreaking metrics found in Killer Analytics.
Praise for KILLER ANALYTICS
"Mark Brown brings a wealth of experience and a unique talent in making common sense of organizational performance measurement. With his usual pragmatic, down-to-earth style, Mark is sharing his extensive knowledge of what works and what doesn't. If you are serious about understanding how to effectively measure business performance, this is the book to read."
-Mike Watson, CEO, New Zealand Business Excellence Foundation
"Mark Brown has spent decades helping companies use metrics to improve performance. In this insightful book, Mark goes deeper into the hidden measures that provide early predictions of future results. This guide helps readers get a jump on the competition by showing how to find the analytics that drive eventual profit and loss including innovation, customer engagement, and culture."
-Steve Player, coauthor of Beyond Performance Management and Future Ready: How to Master Business Forecasting
"Mark is a true expert on practical analytics. In his typical no-nonsense fashion, Mark brings the reader up to speed on analytics that actually matter."
-Adam Pollard, PhD, Quality Systems, Nestle Purina PetCare Company
"Brown's book combines refreshing candor with next-generation thinking on corporate performance metrics. Killer Analytics provides a practical, no-nonsense approach that significantly improves state-of-the-art thinking on what needs to be measured and why. Grounded in 'what works' as opposed to 'what is easy,' Brown's book is entertaining, very readable, and, most important, right on the money."
-Ken Dean, Director of Quality Systems, Nestle Purina PetCare Company
"Mark's latest book, Killer Analytics, continues his tradition of sharing important information in an easy-to-understand way with interesting examples. As with his earlier books, his insights into the world of performance management are invaluable to anyone who wants to learn more, stay current and be better informed. Mark does all us performance management and measurement practitioners a favor by tackling the hard stuff-identifying and thoroughly describing leading performance measures, and the things to focus on, that provide guidance on how an organization can achieve future results and improve performance. Add this book to your 'must-read' list."
-Howard Rohm, cofounder and CEO, Balanced Scorecard Institute