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ITIL Foundation Exam Study Guide [Kindle Edition]

Liz Gallacher , Helen Morris
4.3 von 5 Sternen  Alle Rezensionen anzeigen (3 Kundenrezensionen)

Kindle-Preis: EUR 22,99 Inkl. MwSt. und kostenloser drahtloser Lieferung über Amazon Whispernet

  • Länge: 408 Seiten
  • Sprache: Englisch
  • Aufgrund der Dateigröße dauert der Download dieses Buchs möglicherweise länger.
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Kurzbeschreibung

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services.

  • Offers an introduction to IT service management and ITIL V3 service strategy
  • Highlights the topics of service design and development and the service management processes
  • Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation
  • Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology
  • Download valuable study tools including practice exams, flashcards, a glossary of key terms and more.

If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

Buchrückseite

Includes Real-World Scenarios, Hands-On Exercises, and Access to Exam Prep Software Featuring:
* Custom Test Engine
* Over 300 Sample Questions
* Electronic Flashcards
 
Everything you need to ace the ITIL(r) Foundation exam
 
The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification test for IT management professionals. If you are among the nearly quarter-million IT managers worldwide who will sit for the exam this year, the ITIL Foundation Exam Study Guide is one resource you don't want to be without. It provides you with all the background information, expert, in-depth reviews, learning aids, and practice, practice, practice you need to pass the test with flying colors. Completely up-to-date and organized around the current ITIL Foundation syllabus, this guide:
* Clearly explains ITIL service strategy and guiding principles
* Covers all ITIL processes, roles, and functions in separate modules
* Describes the ITIL service lifecycle and how it promotes effective IT services
* Addresses ITIL standards for service design and development
* Delves into all aspects of the service management processes
* Describes ITIL standards for building, testing, authorizing, documenting, and implementing new and changed services
* Explores issues of creating and maintaining value for clients through monitoring and improved services, processes, and technology
* Features online tools offering a gold mine of study aids, including flash cards, sample questions, practice exams, and more
 
Delivering 100% of the Foundation exam objectives in clear, concise language and all the practice you need to ace the test, ITIL(r) Foundation Exam Study Guide puts you on the fast track to obtaining the world's most highly respected IT management certification.
 
Sybex Exam Prep Tools
 
Go to www.sybex.com/go/itilstudyguide and download a full set of electronic test prep tools to help you thoroughly prepare for the exam. These include:
* Chapter review questions
* Two multiple choice practice exams
* Electronic flashcards
* Glossary of Terms in PDF

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1 von 1 Kunden fanden die folgende Rezension hilfreich
4.0 von 5 Sternen Helpful for passing the exam 1. Mai 2014
Format:Taschenbuch|Verifizierter Kauf
This book really helped me to pass the ITIL Foundation certificate. It is really well organized and gives useful tips for the exam. The exam questions included are pretty much the same than when you sit at the exam. I would recommend to pass sample exams first and then to read this book so you know where you should focus on.
War diese Rezension für Sie hilfreich?
4.0 von 5 Sternen Ganz OK, etliche kleine Fehler 13. Januar 2015
Von kb
Format:Taschenbuch|Verifizierter Kauf
Wie die meisten ITIL-Vorbereitungsbücher hält sich dieses eng an den offiziellen Syllabus und die anderen Dokumente von AXELOS. Großartige neue Erkenntnisse kann man daraus also keine beziehen, es gibt ein paar kleine Praxisbeispielchen und sonst halt eine kompakte Zusammenfassung der für den Test nötigen Inhalte. Außerdem die 2 offiziellen Beispieltests.

Leider sind mir etliche kleine Fehler aufgefallen - im Text selbst (z.B. wird immer wieder mal "BPM" statt "BRM" geschrieben), aber auch in den Tests am Ende jedes Kapitels: da fehlen Antwortmöglichkeiten (was sich erst beim Vergleich mit den Lösungen zeigt), dort wird ein "not" im Fragetext vergessen. Das sind alles Dinge die relativ schnell auffallen, aber doch lästig sind und die Frage aufwerfen, wie sorgfältig das ganze Buch geschrieben wurde.

Insgesamt aber in Ordnung - für die Vorbereitung zur Prüfung reicht's allemal.
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0 von 6 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Happy! 19. August 2013
Von Usman
Format:Taschenbuch|Verifizierter Kauf
Book was in new untouched condition. Recieved the product on time. Will be buying from this seller again in future. Thanks
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Die hilfreichsten Kundenrezensionen auf Amazon.com (beta)
Amazon.com: 4.3 von 5 Sternen  97 Rezensionen
39 von 39 Kunden fanden die folgende Rezension hilfreich
4.0 von 5 Sternen Passed on first try 16. Dezember 2013
Von Felix - Veröffentlicht auf Amazon.com
Format:Taschenbuch|Verifizierter Kauf
I've been in IT for about 10 years and decided that the ITIL exam was the next logical next step in my career. A lot of people have said the material is easy and you don't need much time to study for it, however, I wanted to take my time with this since I wanted to really learn the material and not just cram to pass a test. I passed the test on my first try about a month after starting the book. I took the pre-assessment which I failed miserably and then read every chapter highlighting important points and completing the end of chapter questions at the end of each chapter. I then reviewed the highlighted material and re-read all the exam essential information at the end of each chapter. I then took the two practice tests at the end of the book and passed the test with a 93% (got three questions wrong). Below are the pros and cons of the book.

Pros:

It prepares you for what is going to be on the exam. This book is all you need to pass the test.

It easy to read with minimal typos and does a good job of covering the material that will be on the test.

The practice exams at the end of the book are very accurate on what the test is going to be like. They are gold.

Cons:

There aren't enough examples of the concepts they cover and the ones that are there are not very good.

There aren't enough visuals to reinforce the examples being explained.

The end of the chapter questions are not a good representation on what the test questions will be like. If you don't take several practice exams before the real test you will fail.
22 von 22 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Solid study material 20. August 2013
Von Jeff B. - Veröffentlicht auf Amazon.com
Format:Taschenbuch|Verifizierter Kauf
I was out of work for a little over 6 months earlier this year and kept seeing "ITIL" pop up as a requirement for jobs I was looking at. I already have several technical certifications and decided to try and acquire this one as well so I picked up this book. After studying for about 2 weeks I took the test and passed with an 89%. If you're looking for a solid study guide this book is a great option. The material is presented in a straightforward manner and the chapters are kept concise enough to keep your attention from lapsing. For those looking to get into an entry level IT/help desk job I'd definitely recommend this book and going for the ITIL Foundation cert (at $150 it's less expensive than most Comptia and MS exams) as more and more companies are starting to adopt these standards.
15 von 15 Kunden fanden die folgende Rezension hilfreich
3.0 von 5 Sternen More useful as an extra guide 15. August 2013
Von Cameron Mccurry - Veröffentlicht auf Amazon.com
Format:Taschenbuch|Verifizierter Kauf
Disclaimer: I passed my ITIL Foundation Exam with a 92%. However, this book was only a small part of the reason why.

I'm mildly disappointed with the book. Far too much detail gets spent on explaining the concepts beyond what is necessary for the Foundation level and a lot of subjects were introduced that aren't even needed until higher levels. The real world examples, while interesting, don't really add that much benefit to studying. The online material was helpful for review, although there was one question where the answers were for another question. The lack of a glossary at the back was a strange omission; you can get a copy of it online, why not include it in the physical book as well?

All in all, it's average as a study guide but may come in handy if you choose to pursue a higher level of ITIL certification. If you use it as your only guide, you may be struggling through the exam.
6 von 6 Kunden fanden die folgende Rezension hilfreich
4.0 von 5 Sternen 4 Stars not because the content of the book is bad or inaccurate (its spot on). 11. Dezember 2013
Von Chris Ray - Veröffentlicht auf Amazon.com
Format:Taschenbuch|Verifizierter Kauf
4 Stars not because the content of the book is bad or inaccurate (its spot on). Its down one star because this is the DRIEST tech book I have read in a long time. I understand technical manuals are known to be light on fluff and usually get right down to it, but an analogy here or there would go a long way to helping relate and internalize this material. This was my intro to ITIL processes, I was really getting let down by how hard it was to follow this book since I really looked forward to learning how to inject some order to the chaos that is IT work.

I would recommend this book, but with a caveat. If your coming from a ITIL workplace or have prior experience and understand how all of these items/processes/services relate this is a great book. If you need some help figuring out what is applied to where and why, I would suggest starting somewhere else.
6 von 6 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Excellent guide. 10. Dezember 2012
Von Kent Byren - Veröffentlicht auf Amazon.com
Format:Kindle Edition|Verifizierter Kauf
Excellent study guide. Comprehensive but no too long winded. Helped me achieve 92% for my exam. Well worth the purchase!
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