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Humble Inquiry: The Gentle Art of Asking Instead of Telling (BK Business)
 
 

Humble Inquiry: The Gentle Art of Asking Instead of Telling (BK Business) [Kindle Edition]

Edgar H. Schein
5.0 von 5 Sternen  Alle Rezensionen anzeigen (2 Kundenrezensionen)

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Produktbeschreibungen

Pressestimmen

"I have had the privilege of working with Ed Schein. Reading Humble Inquiry I could hear his voice asking me those humble questions that joined us in a mutual search for the answer. His book distills what he has learned and practiced in a lifetime of helping high-powered leaders be even more successful."--Anthony F. Earley, Jr., Chairman, CEO and President, PG&E Corporation "Schein helps us understand the importance of transcending hierarchy and authority to build authentic relationships predicated on trust and respect. Humble iInquiry is a powerful approach to building safe environments for our people and, ultimately, our patients."--Gary S. Kaplan MD, Chairman and CEO, Virginia Mason Health System "Quiet wisdom from an expert, enlivened by personal examples. Insightful and easy to read, it made me look again at my own behavior in my relationships, both at work and in the home."--Charles Handy "An invaluable guide for a consultant trying to understand and untangle system and interpersonal knots. Written with a beguiling simplicity and clarity, it is laden with wisdom and practicality." --Irvin Yalom, MD, Professor Emeritus of Psychiatry, Stanford University "The lessons contained in this deceptively simple book reach beyond the author's experience gained from a lifetime of consultation to organizations of all sizes and shapes. It provides life lessons for us all. If, as a result of reading this book, you begin to practice the art of humble asking, you will have taken an important step toward living wisely."--Samuel Jay Keyser, Peter de Florez Professor Emeritus, MIT "This book seriously challenges leaders to re-examine the emphasis on task orientation and 'telling' subordinates how best to do their jobs. Humble Inquiry increases organizational capacity to learn more from cross-cultural teamwork, reduces stress, and increases organizational engagement and productivity."--Jyotsna Sanzgiri, MBA, PhD, Professor

Kurzbeschreibung

The Key to Effective Communication

Communication is essential in a healthy organization. But all too often when we interact with people—especially those who report to us—we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice Humble Inquiry.

Ed Schein defines Humble Inquiry as “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.” In this seminal work, Schein contrasts Humble Inquiry with other kinds of inquiry, shows the benefits Humble Inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it.

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5.0 von 5 Sternen Baustein in Scheins Gesamtgebäude 11. Juni 2014
Format:Taschenbuch|Verifizierter Kauf
Dieser Band ist der nächste Baustein in Scheins großartigem Konzept von Beratung, deren andere alle in Deutsch vorliegen.
Für alle, die auch 'Humble Inquiry' als Methode richtigen Fragestellens kennenlernenen wollen: Die dt. Übersetzung erscheint zur Frankfurter Buchmesse 2014.
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5.0 von 5 Sternen Vom Nutzen der Frage 4. Januar 2014
Format:Taschenbuch|Verifizierter Kauf
Ed Schein präzisiert in diesem Buch seine bisherigen Ausführungen auf Frage und Fragetechnik.
Er bietet einen Zugang zu Kunden, Klienten, Beratenen für viele Berufsgruppen. Das Besondere ist die einfühlsame, wertschätzende Art des Einsatzes der Fragetechnik, die achtsam sein lässt für den ablaufendenh Prozess, aber insbesondere für die Akzeptanz bei befragten, seine Ängste und Widerstände. Schein arbeitet insoweit in bester transaktionsanlytischer Tradition mit OK-Haltung gegenüber den Befragten und sich selbst. Ein wichtiger Impuls ist die Entschleunigung, die ein Prozess so erfahren kann. Deshalb ist für praktizierende Berater, Coaches, Supervisoren und Mediatoren Scheins konkreter Beitrag so wertvoll
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Die hilfreichsten Kundenrezensionen auf Amazon.com (beta)
Amazon.com: 4.2 von 5 Sternen  63 Rezensionen
37 von 38 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Cross industry lessons in humble inquiry? 21. September 2013
Von Jody Hoffer Gittell - Veröffentlicht auf Amazon.com
Format:Taschenbuch
One question I have is how this humble inquiry approach can gain traction in industries where it seems to be totally undervalued. It is not the leadership approach that tends to be promoted in MBA programs - perhaps quite the opposite.

I wanted to share an experience I had while teaching about relational coordination - coordinating work processes through shared goals, shared knowledge and mutual respect - in the MIT Operations Academy with executives from an international energy company who were trying hard to improve the safety culture of their organization. One executive asked me: "What kind of leadership is conducive to relational coordination?" I answered after thinking for a moment: "I don't know - I haven't studied it but probably something like leading through humble inquiry." He responded "That's what I thought and that's not what gets rewarded here." It turns out that one of their senior leaders who was being recognized at the graduation ceremony was credited with helping to turn around the troubled Alaska region. He explained what happened: "I realized I wasn't going to accomplish anything by staying at headquarters. I went up to the region and talked to front-line operators and asked: What is your job and how can I help you to do it better?" What he learned through this process and perhaps just as importantly the relationships he built as a leader helped to turn around the safety outcomes of that region.

This process sounded a lot like humble inquiry - like in the Toyota Production System and at Southwest Airlines in which managers lead by going to the front line to "see" and "ask." Recognizing that they may know a lot about the strategic environment but to really understand the operations they have to engage in humble inquiry with front-line employees who do the work everyday and are indeed the experts. In effect the humble inquiry that Schein describes so clearly is a key ingredient of relational leadership, and it builds relational coordination for high performance.
37 von 45 Kunden fanden die folgende Rezension hilfreich
2.0 von 5 Sternen good points, one page would have been enough 5. Oktober 2013
Von Amazon Customer - Veröffentlicht auf Amazon.com
Format:Kindle Edition|Verifizierter Kauf
You should listen more than you speak and ask more than you tell. This is certainly true. If you repeat this message over and over, add some personal experiences and make sure to add some examples including various forms of business leaders, well, then you have this book. I wonder if those who really need to be reminded about the Importance of asking actually bother to read such a book. To the rest of us, this book is a statement of the obvious, unfortunately adding nothing new. Two stars for getting the message right, though.
11 von 12 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen A book every leader, researcher and consultant should read 19. Oktober 2013
Von Mrs. A. van der Zouwen - Veröffentlicht auf Amazon.com
Format:Taschenbuch|Verifizierter Kauf
If you want to find out things, just start with asking humble questions and take time to listen instead of telling. This is important, because many mistakes could have been avoided by just listening to people on the shop floor. They have the information you need. Intrusive asking or telling shuts people down. Humble inquiry opens space for people to share their information and ideas. It is a humble book in itself, only a 110 easy to read pages with a lot of wisdom, presented in a humble way. Warmly recommended.
17 von 20 Kunden fanden die folgende Rezension hilfreich
2.0 von 5 Sternen Not very helpful 15. Dezember 2013
Von Mark Seidl - Veröffentlicht auf Amazon.com
Format:Kindle Edition|Verifizierter Kauf
The book introduces us to Humble Inquiry which is a way of asking questions that builds trust and relationships. While the idea has merit, the book spends far too much time on defining what trust, relationships and culture in the context of this idea rather than focusing on the strategies for learning and applying the approach.
16 von 20 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen FIFTY YEARS OPENING FRONTIERS 7. Oktober 2013
Von Gilbert Brenson-Lazan - Veröffentlicht auf Amazon.com
Format:Kindle Edition
Dr. Edgar H. Schein has been a hero of mine since one of his first books (Coercive Persuasion, 1961) convinced me to change my pre-med studies to Social Psychology more than half a century ago. Along the way, his important contributions to the fields of organizational and leadership psychology nudged me to move on from family and group therapy and work with organizations, communities and teams. Now, at 86, he has just published yet another landmark work: “Humble Inquiry” (Barrett-Kohler, 2013). He defines it as “the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based upon curiosity and interest in the other person”.

In this latest jewel, he compares different types of inquiry, explains the benefits of humble inquiry, identifies the internal and external inhibitors of developing and practicing it, and finally--and most importantly--offers specific, pragmatic and effective strategies for developing an attitude of humble inquiry that transcends hierarchy and authority, in order to build trust, respect and meaningful conversations.

I not only have Dr. Schein to thank for discovering what would be my lifelong career and also for reinventing myself a couple of times along the way, but also for reminding me that fifty years later we can still be very productive and contribute as writers. I promise to follow the example.

Gilbert Brenson Lazan
Founding Partner, Amauta International, LLC

E-Mail: amauta@me.com
Website: <[...]>
Bitácora: <[...]>
Address: 37 Sky View Drive, West Hartford, CT. 06117
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