Here are a couple of examples of life at Wal-Mart from the book. In an interview, a former store manager reported that he had a person on staff whose job was to call suppliers and demand discounts because shipments arrived incomplete or damaged, even if they actually arrived complete and undamaged. Did you know that jotting down prices in Wal-Mart for comparison shopping purposes is against store policy? Also, according to Quinn, items are stacked nearly to the ceiling in the average Wal-Mart because they are too cheap to afford warehouse space. This book is very strongly recommended.