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Forms that Work
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Produktbeschreibungen
Pressestimmen
"The humble form: it may seem boring, but most of your website's value passes through forms. Follow Jarrett & Gaffney's guidelines, and you'll probably double your online profits." - Jakob Nielsen, Principal, Nielsen Norman Group "This book isn't just about colons and choosing the right widgets. It's about the whole process of making good forms, which has a lot more to do with making sure you're asking the right questions in a way that your users can answer than it does with whether you use a drop-down list or radio buttons." - Steve Krug, Foreword author and author of the best selling Don't Make me Think "If your web site includes forms, you need this book. It's that simple. In an easy-to-read format with lots of examples, Caroline and Gerry present their three-layer model -- relationship, conversation, appearance. You need all three for a successful form -- a form that looks good, flows well, asks the right questions in the right way, and, most important of all, gets people to fill it out." - Janice (Ginny) Redish, author of Letting Go of the Words -- Writing Web Content that Works
Kurzbeschreibung
Forms are everywhere on the web - for registration and communicating, for commerce and government. Good forms make for happier customers, better data, and reduced support costs. Bad forms fill your organization's databases with inaccuracies and duplicates and can cause loss of potential consumers. Designing good forms is trickier than people think. Jarrett and Gaffney come to the rescue with "Designing Forms that Work", clearly explaining exactly how to design great forms for the web. Liberally illustrated with full-color examples, it guides readers on how to define requirements, how to write questions that users will understand and want to answer, and how to deal with instructions, progress indicators and errors. This work: provides proven and practical advice that will help you avoid pitfalls, and produce forms that are aesthetically pleasing, efficient and cost-effective; features invaluable design methods, tips, and tricks to help ensure accurate data and satisfied customers; and, includes dozens of examples - from nitty-gritty details (label alignment, mandatory fields) to visual designs (creating good grids, use of color).
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Buchdeckel | Copyright | Inhaltsverzeichnis | Auszug | Stichwortverzeichnis
Buchdeckel | Copyright | Inhaltsverzeichnis | Auszug | Stichwortverzeichnis
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Kundenrezensionen
Die hilfreichsten Kundenrezensionen
5 von 5 Kunden fanden die folgende Rezension hilfreich
Format:Taschenbuch
Ich schreibe derzeit meine Dissertation, bei der es im Wesentlichen um die Benutzerfreundlichkeit von Web-Formularen geht. Es gibt auf diesem Gebiet etliche Bücher, in denen bestimmte Aspekte von Web-Formularen angesprochen werden. Allerdings kenne ich nur zwei englischsprachige Bücher, die sich ausschließlich verschiedenen Aspekten von Web-Formularen widmen.
Neben diesem Buch ist noch das Buch Web Form Design: Filling in the Blanks von Luke Wroblewski zu nennen. Es ist ein ebenfalls sehr gutes Buch. Im Gegensatz zu Forms that Work: Designing Web Forms for Usability (Interactive Technologies) (Morgan Kaufmann Series in Interactive Technologies) behandelt es jedoch nahezu ausschließlich verschiedene Design-Aspekte von Web-Formularen.
Das Buch von Jarrett & Gaffney geht deutlich darüber hinaus.
Sie haben das Buch in drei Bereiche mit jeweils verschiedenen Kapiteln aufgeteilt. Jeder Bereich entspricht dabei einer der drei Ebenen, die sie zur Betrachtung von Formularen empfehlen: die Beziehungsebene (relationship) zwischen Formular-Anbieter und Benutzer, die Konversationsebene (conversation) und das Erscheinungsbild (appearance) eines Formulars.
Vor allem hinsichtlich der ersten beiden Ebenen bietet das Buch viele nützliche Informationen, die man vergeblich in anderen Quellen sucht. Das betrifft insbesondere diese Kapitel:
1. Persuading People to Answer
2. Asking for the Right Information
3. Making Questions Easy to Answer
4. Writing Useful Instructions
Zum Beispiel wird die Frage behandelt, nach welchen Informationen man in einem Formular überhaupt fragen sollte und wie die Fragen dabei aussehen sollten.
Ich kann das Buch jedem wärmstens empfehlen, der sich direkt oder indirekt mit Web-Formularen beschäftigt. Meiner Meinung nach sollte es Pflichtlektüre für jeden Webdesigner sein. Viele Studien belegen, dass es sich lohnt, die Benutzerfreundlichkeit von Formularen zu verbessern. Dieses Buch kann dabei eine sehr große Hilfe sein!
PS: Um eine mögliche Enttäuschung zu verhindern: Konkrete technische Umsetzungen in Form von Code-Beispielen sind in keinem der zwei genannten Bücher vorhanden.
Neben diesem Buch ist noch das Buch Web Form Design: Filling in the Blanks von Luke Wroblewski zu nennen. Es ist ein ebenfalls sehr gutes Buch. Im Gegensatz zu Forms that Work: Designing Web Forms for Usability (Interactive Technologies) (Morgan Kaufmann Series in Interactive Technologies) behandelt es jedoch nahezu ausschließlich verschiedene Design-Aspekte von Web-Formularen.
Das Buch von Jarrett & Gaffney geht deutlich darüber hinaus.
Sie haben das Buch in drei Bereiche mit jeweils verschiedenen Kapiteln aufgeteilt. Jeder Bereich entspricht dabei einer der drei Ebenen, die sie zur Betrachtung von Formularen empfehlen: die Beziehungsebene (relationship) zwischen Formular-Anbieter und Benutzer, die Konversationsebene (conversation) und das Erscheinungsbild (appearance) eines Formulars.
Vor allem hinsichtlich der ersten beiden Ebenen bietet das Buch viele nützliche Informationen, die man vergeblich in anderen Quellen sucht. Das betrifft insbesondere diese Kapitel:
1. Persuading People to Answer
2. Asking for the Right Information
3. Making Questions Easy to Answer
4. Writing Useful Instructions
Zum Beispiel wird die Frage behandelt, nach welchen Informationen man in einem Formular überhaupt fragen sollte und wie die Fragen dabei aussehen sollten.
Ich kann das Buch jedem wärmstens empfehlen, der sich direkt oder indirekt mit Web-Formularen beschäftigt. Meiner Meinung nach sollte es Pflichtlektüre für jeden Webdesigner sein. Viele Studien belegen, dass es sich lohnt, die Benutzerfreundlichkeit von Formularen zu verbessern. Dieses Buch kann dabei eine sehr große Hilfe sein!
PS: Um eine mögliche Enttäuschung zu verhindern: Konkrete technische Umsetzungen in Form von Code-Beispielen sind in keinem der zwei genannten Bücher vorhanden.
Die hilfreichsten Kundenrezensionen auf Amazon.com (beta)
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27 Rezensionen
28 von 28 Kunden fanden die folgende Rezension hilfreich
Comprehensive demystification for forms on the web
2. August 2009
Format:Taschenbuch
The web design world has been lacking in a books focusing on forms for a long time, then along come two: "Forms that Work: Designing Web Forms for Usability" and Luke Wroblewski's Web Form Design: Filling in the Blanks. Both books are truly good but if you had to choose just one, I would recommend "Forms that Work", for two reasons.
Firstly, while Wroblewski comes from a general web interface design perspective, Jarrett has a forms background. This is important because as anyone who's read texts like Asking Questions: The Definitive Guide to Questionnaire Design -- For Market Research, Political Polls, and Social and Health Questionnaires and Measurement Errors in Surveys (Wiley Series in Probability and Statistics) will know, the exercise of collecting quality data is not a trivial one. In my opinion, someone with data collection expertise can apply that to the web medium more easily and effectively than someone with expertise in the web medium can learn the complexities of collecting data.
Secondly, in addition to specific advice about key aspects of a form's design, "Forms that Work" gives clear overall models for thinking about forms. These models enable the reader to make informed design decisions for cases beyond those covered in the book. This makes "Forms that Work" so much more than a reference.
Add to this the fact that "Forms that Work" is written in a conversational tone, has loads of real life examples (of both what to do and what not to do) and goes into just the right amount of detail, and you've got a extremely valuable resource for anyone who has to design forms for the web.
Firstly, while Wroblewski comes from a general web interface design perspective, Jarrett has a forms background. This is important because as anyone who's read texts like Asking Questions: The Definitive Guide to Questionnaire Design -- For Market Research, Political Polls, and Social and Health Questionnaires and Measurement Errors in Surveys (Wiley Series in Probability and Statistics) will know, the exercise of collecting quality data is not a trivial one. In my opinion, someone with data collection expertise can apply that to the web medium more easily and effectively than someone with expertise in the web medium can learn the complexities of collecting data.
Secondly, in addition to specific advice about key aspects of a form's design, "Forms that Work" gives clear overall models for thinking about forms. These models enable the reader to make informed design decisions for cases beyond those covered in the book. This makes "Forms that Work" so much more than a reference.
Add to this the fact that "Forms that Work" is written in a conversational tone, has loads of real life examples (of both what to do and what not to do) and goes into just the right amount of detail, and you've got a extremely valuable resource for anyone who has to design forms for the web.
15 von 15 Kunden fanden die folgende Rezension hilfreich
This missing chapters on forms from every other design book you've read!
7. März 2009
Format:Taschenbuch
Forms that Work are fantastic - both this book, and the forms you'll create after reading it! If you've ever read a book on web design and thought "I wish it had more advice about forms" this book will fill in all those blanks.
Caroline and Gerry write exceptionally well, and evidently practice what they preach. This book is a concise and enjoyable read, and absolutely packed with useful and practical approaches to form design, beautifully illustrated with examples and backed by the years of research they have conducted into how people really use forms.
It gets straight into explaining effective techniques to approach the design of forms - it's all about the conversation between a form and a person. But it doesn't shy away from sticky design details. Do you wonder about placing colons on the end of labels or not? Do you ponder whether to put your labels above or next to fields, right aligned or left aligned? Read this book. Caroline and Gerry's straightforward advice not only answers those questions (and more), the answers relate back to the customer and the conversation in a way that truly will make better forms. Forms that work.
Why are you still reading this review? Buy the book.
n.b. buy it here and you'll get to fill out some forms during the purchase! ;)
Caroline and Gerry write exceptionally well, and evidently practice what they preach. This book is a concise and enjoyable read, and absolutely packed with useful and practical approaches to form design, beautifully illustrated with examples and backed by the years of research they have conducted into how people really use forms.
It gets straight into explaining effective techniques to approach the design of forms - it's all about the conversation between a form and a person. But it doesn't shy away from sticky design details. Do you wonder about placing colons on the end of labels or not? Do you ponder whether to put your labels above or next to fields, right aligned or left aligned? Read this book. Caroline and Gerry's straightforward advice not only answers those questions (and more), the answers relate back to the customer and the conversation in a way that truly will make better forms. Forms that work.
Why are you still reading this review? Buy the book.
n.b. buy it here and you'll get to fill out some forms during the purchase! ;)
13 von 13 Kunden fanden die folgende Rezension hilfreich
Instant insights, design forms that will work immediately!
26. November 2008
Format:Taschenbuch
As a web analytics consultant I often need to dive into the world of Usability in order to see the big picture. Measuring shopping cart or sign-up form abandonment rates is only 'my' side of the story, trying to understand which checkout process are stopping a visitor from completing your form or process is the other half.
Caroline Jarrett's and Gerry Gaffney's book "Forms that Work: Designing Web Forms for Usability" gave me instant insights into the inner workings of forms. Using three layers of understanding "Relationship", "Conversation" and "Appearance" Caroline and Gerry explain in a very fluid style of writing how to design an effective form.
The books reads very easy, but don't be fooled. Even though it is not heavily filled with often worthless specialist jargon, it is filled to the brim with important definitions, visitor's perspectives, design techniques and case studies. Just like "Don't make me think" by Steve Krugg, this book is an utter joy to read! I highly recommend this for anyone wanting to get the most out of their online forms.
Caroline Jarrett's and Gerry Gaffney's book "Forms that Work: Designing Web Forms for Usability" gave me instant insights into the inner workings of forms. Using three layers of understanding "Relationship", "Conversation" and "Appearance" Caroline and Gerry explain in a very fluid style of writing how to design an effective form.
The books reads very easy, but don't be fooled. Even though it is not heavily filled with often worthless specialist jargon, it is filled to the brim with important definitions, visitor's perspectives, design techniques and case studies. Just like "Don't make me think" by Steve Krugg, this book is an utter joy to read! I highly recommend this for anyone wanting to get the most out of their online forms.
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