Although at first look this book may seem overwhelming with lots of mathematical interpretations of quality, however, if you give the book a chance you will realize this book is in fact very basic and extremely easy to follow. Statistics may be intimidating to a person of any profession (engineer, general business or even managers) but the book really takes you from step one and gives a broad understanding of quality. The author of this book tries to offer the mathematical tools to people to improve their understanding of quality. The book also does a fabulous job of talking you through the history of quality(the gurus of quality and their systems) to the new quality processes, such as ISO and Six Sigma. Once I completed this book I understand the reasoning for having the mathematics as such a large part. How can one analyze quality without a statistical background? This book not only breaks things down very simply for a person but also gives a full understanding as to why each topic covered is essential to learning proper quality management. I truly hope to pursue a career in quality after reading this textbook. It takes very difficult topics to grasp (which are essential to todays business world) and makes the information understandable and accessible to a beginner as well as a great refresher.
