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Designing the Conversation: Techniques for Successful Facilitation (Voices That Matter) [Englisch] [Taschenbuch]

Russ Unger , Brad Nunnally , Dan Willis

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20. Februar 2013 Voices That Matter
Facilitation skills are the foundation of every successful design practice, yet training on this core competency has been largely unavailable-until now. Designing the Conversation: Techniques for Successful Facilitation is a complete guide to developing the facilitation skills you need to communicate effectively and design fully engaging experiences. Learn to take control as Russ Unger, Brad Nunnally, and Dan Willis show you how to use your skills as a facilitator to deftly extract information from different types of people in various scenarios and address any problems and needs that arise along the way. With this book, you will learn how to: * Bring together different cross-functional project teams, stakeholders, and clients while balancing their needs, goals, and requirements with those of users* Prepare for activities through agenda setting, planning for different types of personalities, and identifying the method of practicing that works best for you* Perform group facilitation in workshops, brainstorming sessions, and focus groups* Manage individual facilitation activities through interviews, usability testing, sales calls, and mentoring* Conduct one-to-many facilitation activities such as presentations, virtual seminars, and lectures* Understand how to manage Q & A from audiences of all sizes

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Über den Autor und weitere Mitwirkende

Russ Unger, co-author of A Project Guide to UX Design and user experience consultant, is on the Advisory Board for the Department of Web Design and Development at Harrington College of Design. His workshops have been attended by a variety of companies, from lean startups to large corporations. Since 1993 he has helped many companies incorporate user experience strategies and tactics into their designs. Brad Nunnally is a Lead User Experience Consultant at Perficient, where he performs UX activities including research, modeling, design, and testing. Over the course of his career, he has helped clients in the financial, healthcare management, public utilities, and pharmaceutical management industries identify customer and user needs, and has developed engaging experiences catered directly for those needs. Dan Willis is a user experience consultant who has been launching robust websites and apps since the mid-1990s. He was the first User Experience Director at, and he held the same title at He is the creator of UX Crank (, a resource for UX professionals.

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Die hilfreichsten Kundenrezensionen auf (beta) 4.8 von 5 Sternen  6 Rezensionen
6 von 7 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Amazingly thorough review of techniques and tactics 25. März 2013
Von Eric Reiss - Veröffentlicht auf
In the interest of full disclosure, I was asked by the authors to contribute to this book. And my comments made it to print. That said, I was actually uncertain what this book was going to end up being when it was first described to me. Now, seeing it in real life, I am amazed at how much territory the authors have covered. My contributions relate to public speaking, but there are also incredibly useful chapters on focus-group facilitation, agenda preparation, usability testing - a LOT of other stuff. Part of what makes the book particularly interesting are the myriad of anecdotal stories contributed by key figures within the user-experience community.

To be frank, I've been in this business a long time and am a pretty decent facilitator. But I'd be a liar if I didn't admit that I learned a LOT from this book! If you have ever have to run a meeting, make a presentation, or even just ask your boss for a raise, I guarantee you will find something that will make the purchase of this book entirely worthwhile.
3 von 3 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Finally, a facilitation guide for designers and strategists 18. Oktober 2013
Von Karen McGrane - Veröffentlicht auf
I was just asked to recommend a book on facilitation, and I was thrilled to be able to recommend this one. The skills needed to effectively facilitate discussions are crucial to helping organizations deal with change. For anyone who's involved in building new products or managing teams that have to adapt to new ways of working, this book is a lifesaver.
1 von 1 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen I book for studying not just reading 21. Juli 2014
Von Amazon Customer - Veröffentlicht auf
Format:Kindle Edition|Verifizierter Kauf
Still have to finish reading it, I am studying it. So far exceeds my expectations in "how to" about Facilitation.
4.0 von 5 Sternen Buy it to think about details about facilitation and workshops 2. August 2014
Von Paulo Peres - Veröffentlicht auf
Format:Taschenbuch|Verifizierter Kauf
Is a good book to prepare itself for a workshop or important meeting or facilitation. Isn't a book complet because it give not tools (if you wait for it), but another books like Gamestorming (Dave Gray made a excellent job) is a lot helpful. But is a good book to value better your work, pre and pos work. I recommend it yes.
2 von 4 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Useful, Practical, Much Needed 16. April 2013
Von Aaron Irizarry - Veröffentlicht auf
Working in a large organization communication can be tough on multiple levels. This book offers lots of great insights into improving the conversation surround design with your teams an within your organization. One of the keys to improving communication is good facilitation. Designing the Conversation provides great insights and tips for better facilitation and communication from the authors as well as many industry experts on the various aspects of facilitation and communication.

The book covers content surrounding soft skills that is gravely missing in design education and much needed for designers, project managers, product managers, etc. in our industry, and even more importantly for those just breaking into our field.

It is a definite "must read".
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