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The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants

The Definitive Personal Assistant & Secretarial Handbook: A Best Practice Guide for All Secretaries, PAs, Office Managers and Executive Assistants [Kindle Edition]

Sue France

Kindle-Preis: EUR 13,41 Inkl. MwSt. und kostenloser drahtloser Lieferung über Amazon Whispernet

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Kindle Edition EUR 13,41  
Taschenbuch EUR 16,95  



"I run training courses for secretaries and P.A.s and read this book to see if it would be suitable to give to our students as a gift. Suitable? It is essential. I'm going to buy a box-load. We are a Pitman training centre (in Preston) and our reputation has been built on turning out the best, most professional businesspeople in the business. So that's why I highly recommend this book." Customer review "A brilliant author with a deep understanding of human interrelations, who presents and shares her knowledge in a fascinating and at the same time quiet manner, which only a true professional can do. I've taken a great pleasure from reading the book for the first time." Customer review


This new edition of The Definitive Personal Assistant and Secretarial Handbook is the ultimate guide for all management assistants, PAs, secretaries and executive assistants. Placing special emphasis on career development, it provides help and advice on the skills necessary to progress in your career. Along with a chapter to share with your boss for a more fruitful working relationship, it includes help with time management, networking, relationship management, communication and confidence. Now with a new chapter which provides important advice on social networking as an alternative communication tool, it also contains even more practical help with minute taking. With free downloadable online resources to aid the day-to-day running of your office, this comprehensive and accessible guide will help you keep your finger on the pulse and maintain your professional image.


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Die hilfreichsten Kundenrezensionen auf (beta) 4.0 von 5 Sternen  12 Rezensionen
13 von 15 Kunden fanden die folgende Rezension hilfreich
2.0 von 5 Sternen Sadly Not the Definitive Bible for Assistants 18. Oktober 2012
Von S. Lee Anne Henry - Veröffentlicht auf
Format:Taschenbuch|Verifizierter Kauf
I'm sure the author is an expert in her field, and I do feel badly giving this a mediocre review. But the title for this book is a misnomer.

Having worked as a paralegal for over 15 years, I was looking to make a change, which involved less travel and a work schedule more in line with a 40-hour workweek. Although legal assistants do perform a variety of clerical and secretarial tasks, the position is different from that of a legal secretary, which seemed like a natural transition to me. So I searched for a recently-published book that would address today's office setting, including updates in technology (so different from when I entered the workforce), substitutions for dictation, which I'd heard was now passe, etc. But this text is all about emotions, affirmations, posture (!) and a host of other topics that are not what the average reader would expect to find in a book with this title.

Maybe it will be helpful for high school students or those just entering the secretarial field (the portion about Minutes-taking was somewhat helpful). But for someone looking for tips on the hands-on, day-to-day workings of an office position, this is probably not the resource for you.
4 von 4 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen Such a great resource for aspiring or existing assistants! 25. April 2013
Von Ana B. - Veröffentlicht auf
Format:Taschenbuch|Verifizierter Kauf
I've just started reading this book, and already I have found the information to be extremely valuable. I'm currently an assistant to a VPR & Dean, and recently have gone through a transition in bosses. Things weren't going so great, but after picking up this book I now better understand what my role is and what I should be doing better to help my new boss transition into the business.

I'm now in the process of transitioning into a new city, and am searching for a job as an Executive Assistant. This book has helped me to better understand myself and be able to express my goals and ambitions for the business I'm going into, as well as being able to answer interview questions more thoroughly and completely, and I haven't even finished reading the book! I highly recommend this book to anyone aspiring to be an assistant, or even existing assistants to better understand their roles, know more about what they want out of their position, and how to handle certain types of situations that they may not be as familiar with, or feel their skills are lacking. Make yourself a more valuable player in your job by reading this book! It is a great resource!!
1 von 1 Kunden fanden die folgende Rezension hilfreich
2.0 von 5 Sternen All about soft skills 9. Oktober 2013
Von Lynda K - Veröffentlicht auf
Format:Taschenbuch|Verifizierter Kauf
Agreed with another reviewer - not really any practical advice for an experienced assistant. I was hoping for examples of standard items - like agendas, minutes, desktop organization, etc. None of that, all conceptual. If you struggle to be appropriate or have healthy priorities or understand office politics, could be for you.
1 von 1 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen The Definitive Personal Assistant & Secretarial Handbook 22. August 2013
Von Ceredwyn F. Holt - Veröffentlicht auf
Format:Taschenbuch|Verifizierter Kauf
I am on my second reading of this book and I'm thankful to Sue France for writing it in the first place. I was looking for a book that covered the skills needed to be an administrative assistant and found out this book covers more than just the technical skills, it also covers the soft skills or "people skills" needed for my chosen profession. Her book helped me realize that if I wanted to be the best possible admin assistant I needed to improve, grow, continue to learn. Her book gave me the those tools and an new attitude. She has been very kind in answering any questions that I might have. I am building a professional library and her book holds a special place on that shelf. It is well worth the investment.
1 von 1 Kunden fanden die folgende Rezension hilfreich
4.0 von 5 Sternen Personal Assistant & Secretarial Handbook 12. Februar 2013
Von Sky - Veröffentlicht auf
I really enjoyed reading Sue's 2nd edition book. It was very helpful and I hope to apply her tips to my everyday personal life as well as my professional life. I really enjoyed all the free downloads available from her website (when the password was entered, available in the book). And when I was hoping to have one of the charts available for download that wasn't offered, she readily emailed me a copy of the chart on my email request, with utmost speediness and service with a smile. I recommend this book for beginner personal assistants and for those who need more organization within their daily life.
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