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Cognitive Work Analysis: Toward Safe, Productive, and Healthy Computer-Based Work
 
 
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Cognitive Work Analysis: Toward Safe, Productive, and Healthy Computer-Based Work [Englisch] [Taschenbuch]

Kim J. Vicente (Autor), Vicente (Autor)
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Kim J. Vicente
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Kurzbeschreibung

This book describes, for the first time in pedagogical form, an approach to computer-based work in complex sociotechnical systems developed over the last 30 years by Jens Rasmussen and his colleagues at Riso National Laboratory in Roskilde, Denmark. This approach is represented by a framework called cognitive work analysis. Its goal is to help designers of complex sociotechnical systems create computer-based information support that helps workers adapt to the unexpected and changing demands of their jobs. In short, cognitive work analysis is about designing for adaptation.The book is divided into four parts. Part I provides a motivation by introducing three themes that tie the book together - safety, productivity, and worker health. The ecological approach that serves as the conceptual basis behind the book is also described. In addition, a glossary of terms is provided. Part II situates the ideas in the book in a broader intellectual context by reviewing alternative approaches to work analysis. The limitations of normative and descriptive approaches are outlined, and the rationale behind the formative approach advocated in this book is explored.Part III describes the concepts that comprise the cognitive work analysis framework in detail. Each concept is illustrated by a case study, and the implications of the framework for design and research are illustrated by example. Part IV unifies the themes of safety, productivity, and health, and shows why the need for the concepts in this book will only increase in the future. In addition, a historical addendum briefly describes the origins of the ideas described in the book.

Synopsis

This book describes, for the first time in pedagogical form, an approach to computer-based work in complex sociotechnical systems developed over the last 30 years by Jens Rasmussen and his colleagues at Riso National Laboratory in Roskilde, Denmark. This approach is represented by a framework called cognitive work analysis. Its goal is to help designers of complex sociotechnical systems create computer-based information support that helps workers adapt to the unexpected and changing demands of their jobs. In short, cognitive work analysis is about designing for adaptation.The book is divided into four parts. Part I provides a motivation by introducing three themes that tie the book together - safety, productivity, and worker health. The ecological approach that serves as the conceptual basis behind the book is also described. In addition, a glossary of terms is provided. Part II situates the ideas in the book in a broader intellectual context by reviewing alternative approaches to work analysis. The limitations of normative and descriptive approaches are outlined, and the rationale behind the formative approach advocated in this book is explored.Part III describes the concepts that comprise the cognitive work analysis framework in detail.

Each concept is illustrated by a case study, and the implications of the framework for design and research are illustrated by example. Part IV unifies the themes of safety, productivity, and health, and shows why the need for the concepts in this book will only increase in the future. In addition, a historical addendum briefly describes the origins of the ideas described in the book.

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For some time now, I have been interested in the work of Jens Rasmussen and Kim Vicente. A dive into their work is a must for all cognitive engineers/psychologists within the field of man-machine interaction. What has been lcking from their work however, is an overall framework. What is the relation between the SRK taxonomy, direct perception, the decision ladder etc.? In this book Kim Vicente presents such a unifying framework for a "formative" approach to design of complex sosiotechnical systems. The first five chapters brilliantly summarises the problems related to the current establishment within the field. Normative approaches and a representational approach to human cognition neccesarily leads to problems of how to design for the unanticipated. For those familiar with the EID approach, buy this book NOW. For those who are not, I would recomend also reading some of the earlier materilal.

Thomas Hoff, Dept. of product design, Norwegian University of Science and Technology

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10 von 10 Kunden fanden die folgende Rezension hilfreich
Vicente presents a framework for CWA 13. August 1999
Von thomas.hoff@svt.ntnu.no - Veröffentlicht auf Amazon.com
Format:Gebundene Ausgabe
For some time now, I have been interested in the work of Jens Rasmussen and Kim Vicente. A dive into their work is a must for all cognitive engineers/psychologists within the field of man-machine interaction. What has been lcking from their work however, is an overall framework. What is the relation between the SRK taxonomy, direct perception, the decision ladder etc.? In this book Kim Vicente presents such a unifying framework for a "formative" approach to design of complex sosiotechnical systems. The first five chapters brilliantly summarises the problems related to the current establishment within the field. Normative approaches and a representational approach to human cognition neccesarily leads to problems of how to design for the unanticipated. For those familiar with the EID approach, buy this book NOW. For those who are not, I would recomend also reading some of the earlier materilal.

Thomas Hoff, Dept. of product design, Norwegian University of Science and Technology

4 von 4 Kunden fanden die folgende Rezension hilfreich
Usefull for engineers 12. März 2001
Von Volker Nannen - Veröffentlicht auf Amazon.com
Format:Gebundene Ausgabe
Vicente himself observed that before him there only existed sophisticated guidelines on different aspects of human-machine interaction but no holistic approach that is fit for the engineer. So he undertook the work and succeeded. Building on known technics he refined and combined them to form a coherent framework that guides you from the first assessment to the final delivery, putting emphasis on the 'get it right the first time' principle.

In contrast with other books on human machine interaction the ideas of the book are coherent, logical and refreshing to read.

The work is intended for big industrial projects, so our positive experince with a small-scale project is not representative. Still, Vincentes book is not a cookery-book but on the abstract and generic level and capable of being used in very different enviroments.

The only drawback is the use of the example microworld. I believe that most readers would have rather read about Vincentes experience in nuclear power plants with all its technical complexity than being bored by his fabricated and dull pump system.

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