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Cisco Unity Connection (Networking Technology: IP Communications) [Kindle Edition]

David Schulz

Kindle-Preis: EUR 48,24 Inkl. MwSt. und kostenloser drahtloser Lieferung über Amazon Whispernet

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Cisco Unity Connection

The comprehensive guide to Cisco Unity Connection voice messaging system design, implementation, and troubleshooting


David Schulz


Cisco Unity Connection presents all the concepts and techniques you need to successfully plan, design, implement, and maintain Cisco Unity Connection voice messaging systems. For every stage of the system lifecycle, enterprise voice expert David Schulz offers clear explanations, practical examples, realistic case studies, and best-practice solutions.


The author begins by introducing Cisco Unity Connection’s core features, capabilities, and components. Next, he provides thorough, step-by-step coverage of configuration, including users, contacts, call routing, dial plans, class of service, and templates. You will find extensive discussions of user features and access, administration and maintenance, redundancy and backup, and much more. Throughout, the author addresses many enhancements introduced in the new Cisco Unity Connection v8.5 software.


This book concludes with a complete guide to troubleshooting, including case studies that identify common deployment challenges and help you build real-world problem-solving skills.

Über den Autor und weitere Mitwirkende

Dave Schulz has more than 27 years of experience with various technologies, ranging from routing and switching to security and voice technologies. Before joining Skyline Advanced Technology Services, he was involved in network engineering and consulting, project management, and oversight of engineering and maintenance activities for a reseller in the Midwest. Dave has also been involved in teaching various technologies to customers and engineers and creating various process and procedure methodologies, service pricing, and documentation. Dave has been involved with designing a Technical Assistance Center, while being a manager and director of professional services and performing installation, support, and consulting in various customer environments. He also had contracting responsibilities at a large global enterprise-level corporation, where duties varied from routing, switching, security, wireless, and project management. Dave has three daughters, Amy, Ericka, and Tiffany, and resides in Cincinnati, Ohio, with his wife, Peggy. Dave's current focus is in writing and developing courseware and teaching voice technology classes for Skyline Advanced Technology Services. He currently holds various Cisco certifications, including CCSI, CCNP-Voice, CCSP, and CCDP.


  • Format: Kindle Edition
  • Dateigröße: 15313 KB
  • Seitenzahl der Print-Ausgabe: 624 Seiten
  • Gleichzeitige Verwendung von Geräten: Bis zu 5 Geräte gleichzeitig, je nach vom Verlag festgelegter Grenze
  • Verlag: Cisco Press; Auflage: 1 (17. Juni 2011)
  • Verkauf durch: Amazon Media EU S.à r.l.
  • Sprache: Englisch
  • ASIN: B0057FCZHY
  • Text-to-Speech (Vorlesemodus): Aktiviert
  • X-Ray:
  • Word Wise: Nicht aktiviert
  • Verbesserter Schriftsatz: Nicht aktiviert
  • Amazon Bestseller-Rang: #917.444 Bezahlt in Kindle-Shop (Siehe Top 100 Bezahlt in Kindle-Shop)

  •  Ist der Verkauf dieses Produkts für Sie nicht akzeptabel?

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Die hilfreichsten Kundenrezensionen auf (beta) 4.4 von 5 Sternen  5 Rezensionen
5 von 5 Kunden fanden die folgende Rezension hilfreich
4.0 von 5 Sternen carefully plan in detail before deploying 26. Juni 2011
Von W Boudville - Veröffentlicht auf
Schulz's book can be considered as two parts. The first part, covered in the chapters 1 and 2, is the overview and planning. Its strongest recommendation seems to be to design in as much detail as possible your computing network for voicemail. Especially take into account scalability. Future expansion should be considered from the start. The CUC core product can handle up to 20 000 users on a single server, which is certainly impressive. But if even this is insufficient, you have the choices of using more servers or perhaps digital networking and VPIM [Voice Profile for Internet Mail] to extend the limit on one server.

VPIM is also important, for it lets a CUC network with another vendor's voicemail system, if the latter also supports VPIM. A pragmatic concern if your company already has that other vendor's system deployed as a legacy centre.

One important aspect is the geographic distribution of users. The book uses an example of a company with its employees mostly on both US coasts. For high availability, this suggests deploying a server on each coast. Then CUC lets you build an intersite network so that you can easily administer just one unified voicemail centre.

The second part of the book is the majority of the text. It delves into the many details of system administration of CUC. Accompanied by numerous screenshots of windows of supported options. One of which I describe here, as especially pertinent to voicemail. It has to do with message aging. Voicemail is stored as WAV files, and it is inherent that a typical voicemail is larger than your standard email, even if the latter is in HTML, as many are these days. So voicemail takes up more room than email. To handle this, CUC offers a message aging policy. Users can move a voicemail into a Deleted Items folder. But the voicemail still exists in the system, taking up space. You can adjust a number of days parameter, so if a voicemail is in the folder after that limit, it is permanently deleted.
3 von 3 Kunden fanden die folgende Rezension hilfreich
4.0 von 5 Sternen Using the book helped a lot in my deployment. 11. März 2012
Von Nicolas Michel - Veröffentlicht auf
As the previous reviewer said, the book start with an overview of the Cisco Unity Connection solution and its deployment best practice. To be fast on my feelings on this book, you should definitely read 100 percent of the chapters... skipping wont help you that much.
This is not a certification book and hence the fact that it wont show you some tricks into the products but rather real life implementation .... This is what we all want right ?
I just deployed 1000 Voice mails and I can tell you that without the book it would have took me much more time.
The author also tells you how to design some Unity Connection integration within the network and will even tells you how to install it .... (with the Answer file generator also) :)

The book will also bring you into deep details about some features (especially the VPIM). It will quickly bring you into the heart of the system and how to configure voice mails.

For me the book is absolutely worth reading it .....

Remember, this is not a certification book but it is Highly recommeded to read it to know more and more about this great product ... Even some CCIE training company will recommend you to read that book ... :)

Enjoy it.
2 von 2 Kunden fanden die folgende Rezension hilfreich
4.0 von 5 Sternen IP Communications, Cisco Unity Connection 15. Februar 2013
Von Doug - Veröffentlicht auf
Format:Taschenbuch|Verifizierter Kauf
I purchased this book as a study aide for the 642-467 CAPPS exam. The book is designed to provide be a one-stop shop for designing, implementing and troubleshooting Unity Connections. I think David Schulz did a fantastic job with this release. As already mentioned, the first two chapters explain what Unity Connections is and how it integrates out in real world scenarios. Chapter 3 walks the reader through installing/upgrading Unity Connections. There are screenshots of the entire process. The bulk of the chapters explain the various features, components, and how to implement/administer them. Again, the text has adequate screenshots throughout the book. I found this helpful so I didn't need to be logged into a CUC while reading the book. I appreciated chapter 11 - Using Cisco Unity Connection Tools and Reports, chapter 12 - Maintaining Cisco Unity Connection and chapter 14 - Troubleshooting Cisco Unity Connection: Case Studies. Chapter 11 breaks down RTMT when used to troubleshoot issues. Chapter 12 provides the reader a complete overview to properly backing up their Connection server and even recommends available SFTP servers. Throughout the book, there are Case Studies that provide real world scenarios for the sections just read. Chapter 14 provides numerous case study examples of trouble tickets and following their troubleshooting strategies, explain how to quickly resolve common issue.

For those interest in Cisco certifications or work for a Cisco partner, there is a series of Specialist Certifications for Unity Connection. This book covered most, if not all the topics needed for the 642-263 IUC - Cisco Unity Support Specialist.
5.0 von 5 Sternen This is "The Bible" for Unity Connection 19. Juli 2013
Von William - Veröffentlicht auf
While I did not obtain my copy of this excellent book from Amazon, I find it to be the definitive bible for anyone administering Cisco Unity Connection. Forget spending $2500 + travel for a training course. If you can read and comprehend, this (approx. 600-page) will be the book from which you will learn far more than sitting in a classroom & racing through mock setup labs. A lot of Cisco's documentation seems (to me) to be unnecessarily cryptic or perhaps just poorly written in vague or sometimes ambiguous terms. Not so with this book from David Schulz. Buy it!
0 von 3 Kunden fanden die folgende Rezension hilfreich
5.0 von 5 Sternen This is how you do it! 30. Dezember 2011
Von J. Parker - Veröffentlicht auf
Format:Taschenbuch|Verifizierter Kauf
I can only say when I need a book quickly and cheap there is nowhere else to go but
They had this book available and with more of a discount than I could have gotten as a Cisco Gold Customer. I really appreciate how quickly I received the book too.
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