Acknowledgments Introduction Love at Work Jessie's Glove Rick Phillips Climbing the Stairway to Heaven Joanna Slan ``Whatever You Need'' Martin Rutte All in a Day's Work Naomi Rhode I Heard a Little Voice Anne Walton The Christmas Man Rachel Dyer Montross His Life's Work Wyverne Flatt For the Love of My Father Rick Halvorsen On Caring A Lesson from My Father LaVonn Steiner Bringing Your Heart to Work Sharon Drew Morgen A Pebble in the Water Sally K. O'Brien I Just Can't Believe It Mary Ann Dockins Angel on a Doorstep Shirley Bachelder Santa Comes to Joan Angela Barnett The Arc Angels Jonathan Wygant The Break I Got from Prison Charles A. Ward Putting People First Robert Levering Milton Moskowitz Michael Katz True Stewardship Claud H. Foster ``Thank You for Believing Me Well'' Judy Tatelbaum An Act of Kindness Mike Teeley The Power of Being Human Robert R. Ball A Kind Word Scott Adams The Youngest Cop in Arizona Michael Cody The Power of Acknowledgment The Whale Story Charles A. Coonradt Rich Beyond Measure Christine Barnes Managing from the Heart Hyler Bracey Jack Rosenblum Aubrey Sanford Roy Trueblood Trucks and Trust Tom Peters A Lady Named Lill James M. Kennedy James C. Kennedy ``Your Work Is Recognized!'' Gary Hruska Two Ripe Bananas Maida Rogerson The Scrapbook Gina Maria Jerome A Coach with Soul Darrell J. Burnett Service: Setting New Standards Banking at Its Best Sharon Borjesson A Passionate Flight Attendant Glenn Van Ekeren The Message Is the Message Maida Rogerson Not on the Menu Barbara Glanz ``Let's Start Over'' Richard Porter ``Ah, Bambini!'' Editors of Conari Press Beyond Order-Taking Art Turock ``Welcome to Venetia'' Michael E. Gerber Customer Service Is Not a Mickey Mouse Affair Valerie Oberle Pass It On Kenneth G. Davis Wednesday Mornings with Elvis Joy Curci Holy Cow Dennis J. McCauley A Million-Dollar Lesson Petey Parker Speak the Customer's Language Lou Pritchett How to Keep Clients...Even When It Hurts Jeff Slutsky Have You Received Our Letter Yet? Tom Peters Someone Was Listening Tom Chappell Beyond Expectations Milt Garrett Follow Your Heart To Have Succeeded Ralph Waldo Emerson Making Bright Memories for Tomorrow Joyce Ayer Brown I Found Myself Saying Yes Margaret J. Giannini The Shadowland of Dreams Alex Haley I Never Write Right Linda Stafford When Dreams Won't Die Marilyn Johnson Kondwani Debbie Fields Gets ``Oriented'' Celeste Fremon A Walk in the ``Woulds'' Jeff Hoye A Sign for Our Times Joan Wester Anderson Sacred Stalls Marty Raphael A Hug from a Teenage Boy Nancy Noel Marra Creativity at Work The Adjustment G. Stillwagon Doing Good and Doing Well Hanoch McCarty Managing the Space Program Rushworth M. Kidder Attention to Detail Bryan W. Mattimore ``Move Over!'' Jeffrey Patnaude Search for a Smile and Share It John Murphy Getting the Garbage Out Paul Hawken Time Out Martin Rutte Poetic Vision John Lumsden Overcoming Obstacles How to Get Their Attention Ann E. Weeks Attitude Is Everything Francie Baltazar-Schwartz Leading the Charge! Mike Wickett The Phantom John Scherer Staying Motivated Mike Stewart We Will Survive Beverly Sills Credit, Not Charity Mohammad Yunus The Question Bob Moore Tony Trivisonno's American Dream Frederick C. Crawford The Great Dill Deal The Reverend Aaron Zerah A Journey of Friendship Steven B. Wiley On Courage Billy Jeff McMullen ``If I Were Really Important...'' Susan Jeffers That One Moment Chris Cavert A Little Courage Goes a Long Way Sandra Crowe It Takes Chutzpah! Jeff Hoye A Captive Audience Neil Balter A True Leader Martin L. Johnson The Scoutmaster and the Gunslinger John Scherer Showdown at Pebble Beach Mark H. McCormack Take a Stand Denis Waitley Lessons & Insights The Blind Man Helice Bridges How to Add by Subtracting Dave Thomas The Uncommon Professional Kenneth L. Shipley Stressbusters Tim Clauss A Lesson in Leadership Michael Shandler Mother Knows Best Nicholas Economou Why Coaches Really Coach William T. Brooks Let Your Light Shine Nido Qubein Spiritual Unfoldment at the World Bank Richard Barrett It Is Later Than You Think Frederic Loomis How Much Is Enough? Anthony DeMello More Chicken Soup? Who Is Jack Canfield? Who Is Mark Victor Hansen? Who Is Maida Rogerson? Who Is Martin Rutte? Who Is Tim Clauss? Contributors Permissions (continued)
