This is a complete CTS Exam Study System. Published with InfoComm International, "CTS Certified Technology Specialist Exam Guide" offers comprehensive coverage of all objectives on the InfoComm Certified Technology Specialist exam - the leading internationally recognized audiovisual (AV) certification. This authoritative resource includes learning objectives at the beginning of each chapter, best practices, checklists, diagrams, photos, chapter review questions, and in-depth explanations. Designed to help you prepare for the exam, this definitive volume also serves as an essential on-the-job reference. Visit the InfoComm web site to take an official CTS practice exam. CD-ROM includes: one complete electronic quiz; E-book, with bonus AV Essentials content; and, bonus electronic quiz available for download (with free online registration). This title covers all CTS exam objectives, including how to: conduct a site survey; gather customer information; evaluate and recommend changes to a site environment; develop a functional AV scope; design, provide, and sell AV solutions; conduct a vendor selection process; market AV technologies; operate AV solutions; conduct maintenance activities; manage AV business operations; manage AV projects and personnel; conduct estimating, purchasing, and job costing activities; and, troubleshoot and repair AV solutions. "InfoComm International" is the leading nonprofit association serving the professional information communications industry worldwide. Sven Laurik is a Washington, D.C. area writer and consultant specializing in training development, human performance management, and information support.