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Aimed at university students, those in business and industry, as well as consulting firms, Business Process Management (BPM) provides answers to achieving operations excellence based upon the best from engineering, computer science and executive management/consulting/practice.
The entertaining and confidently written, content-rich, adequately illustrated, balanced (business: IT) chapters span:
>The next 50 years- forecasting and inevitable uptake of business process management;
>A walk over the hill- taking a helicopter view of functional IT stovepipes shackling business;
>Enterprise business processes- current status, many processes, collaboration, excellence, user-led demand;
>Business process management- lessons learned, from modeling to management;
>Reegineering reengineering- critique of the past (including Davenport, Hammer/Champy);
>Business process outsourcing- new ways to outsource;
>Management theory, ROI and beyond- six sigma, change as a process;
>Tomorrows interview in BPM3.0 magazine- converting the jargon into digestible meaningful chunks; and
>An appendix containing- the language of process; BPM systems; theoretical foundations of BPM; lessons learned from early adopters; and a new MBA curriculum.
Book Strengths:
>condensed review/viewpoint of literally 100s of major transformation approaches over last 2 decades
>endorsed by credible organizations including BPML.org and WfMC
>harsh yet (often) justified criticism of IT industry, and the usefulness of their products in enabling competitive advantage
>BPM based upon main open standards approaches (BPML, UML, SCOR, XML, webservices etc.);
>synergetic (overall enterprise) optimization rather than functional silos
>vision of massively scaleable, fault tolerant, data transaction processing platform linking fuzzy-boundary enterprise with suppliers and customer
Book Weaknesses :
>little supporting evidence to base (any) project upon beyond 29 outline paragraphs of lessons from early adopters in appendices
>reads somewhat like a literature-research thesis based upon analysts and general business press (or with a different perspective) a sales brochure for new consulting services
Overall: a very worthwhile addition as a strategic corporate workshop discussion starter; or supplemental materials for graduate students.