The book has beautiful photographs and wonderful captions full of miniature stories. I ordered a cover, and when I had trouble with uploading (I'm not very computer literate) their customer service team got back to me in a day and they helped me through it -- even resizing my picture for me. My custom cover order came in three weeks. I have to say it was really worth the effort seeing the final cover in my hands. I'm surprised they don't charge us more for the whole thing. I've ordered many more as gifts. Their new site is easier to use and I was even able to track my order using the USPS tracking number they gave me. I would expect any company trying out a whole new idea to take a few months to get such a large operation together, but now its June and the site seems so be working great! I would give it another chance if you had problems in the past. I'm a satisfied customer and I hope they get more positive reviews because I know they're really trying their best.